Frequently Asked Questions About Drugs From Canada

1. What are your hours of operation?

Our customer care associates are available to assist you:

Are you aware? You may search our online Canadian drugstore catalogue for pricing, complete an online account registration, and place an order directly on our website 24 hours per day and 7 days per week. We will contact you once your order has been placed to verify the order in detail prior to shipping.

2. Do I require a prescription to order medications?

A valid Canadian prescription is required from a licensed physician able to practice medicine and prescribe medications in Canada. In order to obtain a Canadian prescription, we require a valid prescription from a licensed physician able to practice medicine in your area of residence. The Canadian physician will review your medical history and if deemed appropriate, will rewrite the prescription for the Canadian pharmacy to dispense. Your physician’s licensure will be verified with their state board.

3. Do I have to have an email address to place an order?

Not necessarily, as long as our Customer Care Associates have an alternate method of contacting you such as a phone number.

4. What is the maximum amount of medication I can purchase?

The pharmacy can only supply as much medication as your physician prescribes for you, up to maximum of a three month at a time.

5. Why can’t I buy Darvocet, Oxycontin, Valium, Vicodin or other similar drugs?

The pharmacy will not handle habit forming or controlled/narcotic drugs. It is unlawful to sell narcotic or controlled substances via mail order.

6. Will you accept my insurance?

At this time, we cannot accept an insurance claim from another country. However, a detailed list of purchases will be provided so you can make a direct claim from your insurer.

7. Why do I have to fill out a health profile form?

Pharmacists and physicians use the provided information to assess your prescription and potential drug interactions. They may even contact your physician, if necessary.

8. Why is the price different from the last time that I ordered?

The prices may change due to manufacturer price changes, changes due to market or exchange rates from time to time.

9. Are your prices in Canadian or US Dollars?

All prices on www.CanDrugstore.com are quoted in American Dollars.

10. How do I know if my order is being processed?

You may log in to your account with your username and password and view where your order stands. Otherwise, please feel free to contact us regarding any questions.

11. Do I need to fill out the forms each time I place an order?

If you are an existing patient who wants to fill additional prescriptions, you do not need to fill these forms again. However, if there has been a change in your medical condition and/or medications please update us. Otherwise, simply fax or mail your prescriptions so that we can process your prescriptions.

12. How safe is the information that I enter on the website?

We use the latest encryption technology available to protect all your personal information. Any information provided will not be seen by anyone not associated with www.CanDrugstore.com.

13. Are these the same quality medications that I can buy at home?

Canada offers brand name and generic medications that undergo rigorous quality and exceptionally high manufacturing standards, along with a stringent approval system overseen by the authorities of Canada. Many of the medications available in Canada are the same as sold in other industrialized nations. However, some medications may have a different name or look different than what you are familiar with.

14. Why do some of the medications have different names in Canada?

These are trade or brand names registered by the manufacturer. In different countries, manufacturers will often use different trade names for marketing purposes. The medications have the same active ingredients, but may look different and have a different trade name. For example: Prilosec and Losec (Canada), or Augmentin and Clavulin (Canada) or Aciphex and Pariet (Canada).

15. What are generic drugs?

A generic drug must contain the same active ingredients (the specific chemical ingredient that makes the drugs work) and be equivalent in strength, and dosage to the original brand-name product. The inactive ingredients are used only as additives for color, flavor, binding, or to bulk drugs. By choosing a generic medication, you can save a significant amount of money.

16. Who makes the Canadian generic drugs and are they safe?

The generic drugs available in Canada are subject to the same stringent approval and regulatory process as brand name drugs and are used by millions of Canadians on a daily basis. The manufacturers are very large and well respected. They include Apotex, Novopharm, RatioPharm, GenPharm, Taro, PharmaScience and Cobalt Pharmaceuticals. They ensure that generics meet quality, purity and potency requirements set forth by the authorities.

17. Why does www.CanDrugstore.com not list all drugs on the website?

We offer substantial discounts over what you are used to paying for medications. Not all drugs are less expensive in Canada. Some drugs have been generic for a long time and are therefore relatively inexpensive in their home countries. In these instances we recognize that they would be more expensive to buy therefore do not offer them for sale. As for narcotic and controlled substances, it would be unlawful for the pharmacy to ship these types of medications.

18. What if I am unable to find the medication I am looking for?

You can view our medication prices by searching our online Canadian drug store database. Type in the name of the medications you would like to obtain price quotes for and click 'Go'. If you are unable to find the medications you are searching for in our database, please contact our Customer Care Associates at 1-866-444-6376.

19. Can I transfer a prescription from my local pharmacy?

Unfortunately, the Canadian Pharmacy can not transfer prescriptions from other pharmacies located outside of Canada. A valid Canadian prescription is required from a licensed physician able to practice medicine and prescribe medications in Canada. In order to obtain a Canadian prescription we require a faxed or original copy of your prescription from your doctor dated within the last 3 months prior to placing your order with www.Candrugstore.com.

20. How long will it take to process my order?

The pharmacy will contact you or your doctor if additional information is required. If you require your medication quickly, please purchase them locally and plan your future purchases at www.CanDrugstore.com with greater lead time. Please allow 2 weeks for delivery from the time you receive a telephone confirmation of the receipt of your order. Click here for more details on ordering Canadian drugs online.

21. How do I pay for my medication order?

We accept payments by Visa, MasterCard, Personal Checks, International Money Orders and Certified Checks. If the credit card information is left blank, we will contact you for the information. Please ensure a method of contacting you is available to our Customer Care Associates.

22. How do I report problems with the website?

Any problems experienced with the website can emailed to info@candrugstore.com or reported at toll free 1.866.444.6376.

23. What are the requirements for purchasing products containing pseudoephedrine?

CanDrugStore requires a valid prescription for products containing pseudoephedrine.

CanDrugStore requires a clear and legible copy (by fax, mail, or email) of one piece of government issued photo-identification to keep on file for each customer ordering products containing pseudoephedrine.

CanDrugStore customers cannot purchase more than 7.5 grams of pseudoephedrine per month unless the customer’s doctor has provided a prescription authorizing a greater quantity. (90 day supply maximum)