Frequently Asked Questions about Drugs from Canada

About Us

What are your hours of operation?

Monday to Friday-6:00am – 8:00pm PST
Saturday to Sunday-7:00am – 5:00pm PST

What countries do you ship to?

We can supply medication to the United States, and Puerto Rico.
Do you only sell Canadian drugs or do you sell from other countries as well?

In addition to our Canadian dispensing pharmacy, we also dispense your medications from international pharmacies and dispensing facilities that are approved by regulatory bodies from their respective jurisdictions. We only affiliate with pharmacies and dispensing facilities that are certified by independent, third-party companies, CIPA and Pharmacychecker.com, who verify CanDrugStore on an annual basis. We ship products to our customers from Canada, Mauritius, New Zealand, Turkey, Australia, United Kingdom, India and the United States.

How much money will I save?

Most patients save 40-70% on prescription drugs, which can be hundreds of dollars per visit.

Can I return my medications if I no longer need them?

Our restrictions are identical to your local pharmacy, as we are bound by pharmaceutical law, which dictates that dispensed products cannot be returned. In the interest of the safety of all parties, once a prescription or non-prescription drug has been dispensed, it cannot be returned for any reason.

Ordering Generic Drugs

What are generic drugs?

A generic drug must contain the same active ingredients (the specific chemical ingredients that makes the drugs work) and be equivalent in strength and dosage to the original brand-name product. Generic drugs may differ in color, flavor, or binding. By choosing a generic medication, you can save a significant amount of money.

Are these the same quality medications that I can buy at home?

We offer brand name and generic medications that undergo rigorous quality tests and pass exceptionally high manufacturing standards. While some medication may have a different name or appearance, the active ingredients (the contents that make the drug work) are the same as ones that can be bought from your local pharmacy.

Why do generic drugs look different from brand name drugs?

US trademark laws do not allow a generic drug to look exactly like the brand-name drug. However, while colors, flavors and other inactive ingredients may be different, the drug must duplicate the active ingredients to produce the same medical effect.

Why are generic drugs less expensive?

New brand-name drugs are developed under a patent, giving the company the sole right to sell the drug during the patent period. During this time, a drug company charges more for a brand-name drug to recuperate the development costs such as research, marketing and promotion. When the patent expires, other manufacturers can begin to produce and sell generic versions of the brand-name drug. Often patents expire in other countries sooner than the United States. This phenomenon of differing patent expiry times provides consumers with opportunity to purchase their medications cheaper from Canada and other international pharmacies online.

How can I get the less expensive generic drugs?

Talk to your doctor and ask for prescriptions for generic drugs whenever possible. Less expensive generic drugs can be found through our Canadian drug store database.

Safety

Why do I have to fill out a health profile form?

The health profile form helps us understand your unique medical profile for the purpose of your safety. Similar to brick-and-mortar pharmacies, our pharmacists and physicians use the provided information to assess your prescription and potential drug interactions. If necessary, our Customer Care Specialists may contact you or your physician (with your permission) for further clarification.

I'm having some negative reactions with my medication. Is there someone that can help me?

If the reactions are severe, please contact your local emergency service provider. Our Pharmacy Helpline would be happy to assist you with any medication-related issues at our toll-free number 1-855-218-5085.

How safe is the information that I enter on the website?

CanDrugstore.com undergoes daily testing and certification to pass the FBI/SANS Internet Security Test. CanDrugstore.com has met the most secure scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. CanDrugstore.com is free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, preventing over 99.99% of hacker crime.

The private information we receive through the CanDrugstore.com web server is encrypted using the latest TLS 1.2 technology, secured by a true GeoTrust SSL Certificate using RSA-2048 encryption.

All CanDrugstore servers are protected by multiple firewalls and have access privileges that isolate them from each other and prevents further access into other systems. Patient records are stored in a secure, proprietary system that is restricted to authorized internal staff. These servers are physically located within CanDrugstore’s secure facility to prevent physical tampering or unauthorized access.

If you have any further questions about our security measures, please email [email protected]

What do you do with my personal information?

CanDrugStore adheres to the Personal Information Protection and Electronic Documents Act (PIPEDA). Your personal information is only viewed by trained, authorized staff, which will only use this information to complete your order. We do not sell, trade, or rent your personal information to anyone for any reason.

You may read our Privacy Policy for more information.

What contact information do I need to provide to place an order?

We will need a valid phone number, as we must establish verbal confirmation of the order before it is processed. A home address is also required for shipping. An email address as we will be sending invoices and shipping details through email.

Do I need a prescription to order medication?

A valid prescription is required from a licensed physician who is able to practice and prescribe medicine in Canada or the United States. Your prescription must be faxed or mailed to us to complete your order.

Are your prices in Canadian or US Dollars?

All prices on CanDrugStore are quoted in American Dollars.

Why can’t I buy Darvocet, Oxycontin, Valium, Vicodin or other similar drugs?

CanDrugStore will not handle controlled and narcotic drugs. It is unlawful to sell narcotic or controlled substances through mail order. If you come across an online pharmacy selling narcotic or controlled substances, please contact the FDA.

How do I know if my order is being processed?

An account is created when you submit an order. Your order information can be found once you log into your account. Please feel free to phone us at 1-866-444-6376 regarding any questions, or if you would like help navigating your account.

How long will it take to process my order?

At CanDrugstore, we are committed to processing your order in a timely manner. From the time your order is sent to the pharmacy, your medicine has an average delivery time of 2-4 weeks. Please note that delivery times can vary during the holiday season.

Processing time takes approximately 2-3 business days
If there are any discrepancies with your order, our customer service representative will give you a call back

Can I transfer a prescription from my local pharmacy?

Unfortunately, our Canadian pharmacy cannot transfer prescriptions from other pharmacies located outside of Canada. Orders for prescription drugs require a valid prescription from a licensed physician. In order to complete your order, we require an original copy of your prescription mailed to us or faxed from your doctor.

How much does it cost to have my prescriptions mailed to me?

There is a $9.95 USD shipping fee per patient (additional shipping charges may apply for special shipping requirements). All stated prescription drug prices include the pharmacy dispensing fee.

How can I pay for my medication order?

Our most common payment methods include Personal Checks, International Money Orders and Certified Checks. We will also accept American Express and E-checks. Please ensure a phone number is included when submitting your order.