Frequently Asked Questions about Drugs from Canada
- What are your hours of operation?
- Do I require a prescription to order medications?
- Do I have to have an email address to place an order?
- What is the maximum amount of medication I can purchase?
- Why can’t I buy Darvocet, Oxycontin, Valium, Vicodin or other similar drugs?
- Will you accept my insurance?
- Why do I have to fill out a health profile form?
- Why is the price different from the last time that I ordered?
- Are your prices in Canadian or US Dollars?
- How do I know if my order is being processed?
- Do I need to fill out the forms each time I place an order?
- How safe is the information that I enter on the website?
- Are these the same quality medications that I can buy at home?
- Why do some of the medications have different names in Canada?
- What are generic drugs?
- Who makes the Canadian generic drugs and are they safe?
- Why does CanDrugstore not list all drugs on their website?
- What if I am unable to find the medication I am looking for?
- Can I transfer a prescription from my local pharmacy?
- How long will it take to process my order?
- How do I pay for my medication order?
- How do I report problems with the website?
- Do you ship to international addresses outside the United States?
- What if I have a problem with my medication?
- What if I have a concern about customer service or prices, etc.?
- Can I return my medications if I no longer need them?
- How will be medications be delivered and how long will they take?
- Do you only sell Canadian drugs or do you sell from other countries as well?
1. What are your hours of operation?
Our customer care specialists are available to assist you:
Are you aware? You may search our online Canadian drugstore catalogue for pricing, complete an online account registration, and place an order directly on our website 24 hours per day and 7 days per week. We will contact you once your order has been placed to verify the order in detail prior to shipping. back to top
2. Do I require a prescription to order medications?
A valid Canadian prescription is required from a licensed physician able to practice medicine and prescribe medications in Canada. In order to obtain a Canadian prescription, we require a valid prescription from a licensed physician able to practice medicine in your area of residence. The Canadian physician will review your medical history and if deemed appropriate, will rewrite the prescription for the Canadian pharmacy to dispense. Your physician’s licensure will be verified with their state board.back to top
3. Do I have to have an email address to place an order?
Not necessarily, as long as our Customer Care Specialists have an alternate method of contacting you such as a phone number.back to top
4. What is the maximum amount of medication I can purchase?
The pharmacy can only supply as much medication as your physician prescribes for you, up to maximum of a three month at a time.back to top
5. Why can’t I buy Darvocet, Oxycontin, Valium, Vicodin or other similar drugs?
The pharmacy will not handle habit forming or controlled/narcotic drugs. It is unlawful to sell narcotic or controlled substances via mail order.back to top
6. Will you accept my insurance?
At this time, we cannot accept an insurance claim from another country. However, a detailed list of purchases will be provided so you can make a direct claim from your insurer.back to top
7. Why do I have to fill out a health profile form?
Pharmacists and physicians use the provided information to assess your prescription and potential drug interactions. They may even contact your physician, if necessary.back to top
8. Why is the price different from the last time that I ordered?
The prices may change due to manufacturer price changes, changes due to market or exchange rates from time to time.back to top
9. Are your prices in Canadian or US Dollars?All prices on CanDrugStore are quoted in American Dollars.
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10. How do I know if my order is being processed?You may log in to your account with your username and password and view where your order stands. Otherwise, please feel free to contact us regarding any questions.
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11. Do I need to fill out the forms each time I place an order?
If you are an existing patient who wants to fill additional prescriptions, you do not need to fill these forms again. However, if there has been a change in your medical condition and/or medications please update us. Otherwise, simply fax or mail your prescriptions so that we can process your prescriptionsback to top
12. How safe is the information that I enter on the website?We use the latest encryption technology available to protect all your personal information. Any information provided will not be seen by anyone not associated with CanDrugStore.
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13. Are these the same quality medications that I can buy at home?
Canada offers brand name and generic medications that undergo rigorous quality and exceptionally high manufacturing standards, along with a stringent approval system overseen by the authorities of Canada. Many of the medications available in Canada are the same as sold in other industrialized nations. However, some medications may have a different name or look different than what you are familiar with.back to top
14. Why do some of the medications have different names in Canada?
These are trade or brand names registered by the manufacturer. In different countries, manufacturers will often use different trade names for marketing purposes. The medications have the same active ingredients, but may look different and have a different trade name. For example: Prilosec and Losec (Canada), or Augmentin and Clavulin (Canada) or Aciphex and Pariet (Canada).back to top
15. What are generic drugs?
A generic drug must contain the same active ingredients (the specific chemical ingredient that makes the drugs work) and be equivalent in strength, and dosage to the original brand-name product. The inactive ingredients are used only as additives for color, flavor, binding, or to bulk drugs. By choosing a generic medication, you can save a significant amount of money.
It is recommended to use one formulation of a brand or generic drug consistently to achieve the best results. This is particularly true for cardiovascular drugs, antimicrobials, proton-pump inhibitors, levothyroxine (ie. Synthroid), & antiepileptic drugs (ie. Topamax, Lamictal).back to top
16. Who makes the Canadian generic drugs and are they safe?The generic drugs available in Canada are subject to the same stringent approval and regulatory process as brand name drugs and are used by millions of Canadians on a daily basis. The manufacturers are very large and well respected. They include Apotex, Novopharm, RatioPharm, GenPharm, Taro, PharmaScience and Cobalt Pharmaceuticals. They ensure that generics meet quality, purity and potency requirements set forth by the authorities.
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17. Why does CanDrugstore not list all drugs on the website?
We offer substantial discounts over what you are used to paying for medications. Not all drugs are less expensive in Canada. Some drugs have been generic for a long time and are therefore relatively inexpensive in their home countries. In these instances we recognize that they would be more expensive to buy therefore do not offer them for sale. As for narcotic and controlled substances, it would be unlawful for the pharmacy to ship these types of medications.back to top
18. What if I am unable to find the medication I am looking for?You can view our medication prices by searching our online Canadian drug store database. Type in the name of the medications you would like to obtain price quotes for and click 'Search'. If you are unable to find the medications you are searching for in our database, please contact our Customer Care Specialists at 1-866-444-6376.
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19. Can I transfer a prescription from my local pharmacy?Unfortunately, the Canadian Pharmacy can not transfer prescriptions from other pharmacies located outside of Canada. A valid Canadian prescription is required form a licensed physician able to practice medicine and prescribe medications in Canada. In order to obtain a Canadian prescription we require a faxed or original copy of your prescription from your doctor dated within the last 3 months prior to placing your order with CanDrugStore.
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20. How long will it take to process my order?The pharmacy will contact you or your doctor if additional information is required. If you require your medication quickly, please purchase them locally and plan your future purchases at CanDrugStore with greater lead time. Please allow 2 - 4 weeks for delivery from the time you receive a telephone confirmation of the receipt of your order. Click here for more details on ordering Canadian drugs online.
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21. How do I pay for my medication order?
We accept payments by Personal Checks, E-checks, International Money Orders and Certified Checks. If the credit card information is left blank, we will contact you for the information. Please ensure a method of contacting you is available to our Customer Care Specialists.back to top
22. How do I report problems with the website?Any problems experienced with the website can be emailed to firstname.lastname@example.org or reported at toll free 1.866.444.6376.
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23. Do you ship to international addresses outside United States?
CanDrugStore.com currently does not ship to international addresses.back to top
24. What if I have a problem with my medication?All health related issues should be addressed to our Pharmacy Helpline at 1-855-218-5085. Our team will get back to you promptly. back to top
25. What if I have a concern about customer service or prices, etc.?
Our customer service team works seven days a week and are here to help you. Please call them during our stated business hours.back to top
26. Can I return my medications if I no longer need them?
Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved, once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your physician regarding your medications.back to top
27. How will the medications be delivered and how long will they take?
The medications will be delivered by mail and will take approximately 10 to 18 business days.back to top
28. Do you only sell Canadian drugs or do you sell from other countries as well?
In addition to dispensing from a Canadian dispensing pharmacy, we also dispense your medications from international fulfilment centres that are approved by the regulatory bodies from their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, New Zealand, Singapore, Turkey, United Kingdom, India and the United States.back to top